Support Staff Time Tracking Software

Keep your support team effective with TMetric. Track time allocated by engineers to their support tickets, categorize time spent on various support activities. Monitor the support engineers' performance in a click.

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Keep your support team focused

TMetric can bring timelines of your team together on one screen. Now, you can see what applications your support team’s members are using. Identifying what apps distract your team helps find the way to address and solve the team distractions problem.

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Get valuable insights into support process

Wondering why processing tickets is taking too much time? Label various support activities with tags for hassle-free tracking. With TMetric reports, you’ll see time spent on communication with customers and developers, problem solution, and additional research.

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Ensure every second is accountable

In TMetric time tracker you can assign cost rates that are tied to the number of hours tracked by each support team member. Data compiled from careful tracking will help to manage accurate payrolling and estimate each member's effectiveness.

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Easy paid time off tracking

With TMetric you can configure a flexible policy for your organization, efficiently manage your support team time off requests and correctly pay based on the actual time they worked.

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Connect your support system

Support engineers should focus on customers and not on time tracking. TMetric browser extension embeds timer buttons into your support system UI. Now you track time spent on tickets in one click. TMetric integrates with Freshdesk, UserEcho, UserVoice, Zendesk and many more applications.

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What they say about us

TMetric: great time measuring tool

The desktop and web integration of TMetric means is very straightforward - really good UI. Desktop tracking enables to review work and allocate time accordingly if you forgot to track time. The reporting is very well done - nice looking reports that can compile various metric easily. Good for timesheets as well.

Cost-effective and reliable time tracking

What do you like best? The basic features are sufficient. Time tracking, activities, and hashtags are simple and highly effective way to keep a log of the work. What do you dislike? Zero dislikes at the moment. All the basic features mentioned above are great.

Effective and Unintrusive

Its extremely simple and quick to use, and very much "out of your way" so you never have to think about it unless you are doing something weird (like walking away from your computer for days without stopping the time)

Meets my needs

I like that it automatically stops the current task when I start a new task. This prevents double counting time. It also adjusts other tasks to prevent overlaps if you adjust a task.

Useful time tracking tool

I like that it integrates with your web browser, and you can easily start/stop/switch tasks. The reporting is also really useful to crunch % of time spent on various tasks, trends, etc. It's pretty customizable in terms of the projects/tasks.

TMetric is easy to use

I really like that you can use this tool in any operating system (windows, macOS, iPhones, Android), it fits very well to our workflow, although many things are automated you have the option to apply any change that is needed with much ease and apply that change immediately.