Add Timer Button to Freshdesk Tickets

Complete these two simple steps to enable time tracking in Freshdesk.

It takes no more than 3 minutes to set up.

1. Sign Up to TMetric

Time tracking app with advanced billing and reporting features

2. Install Browser Extension

Browser add-on for TMetric that allows one-click time tracking for popular Web apps

Now login to your Freshdesk account and start tracking.

Features

No Manual Input Required

  • Timer button is integrated into each Freshdesk ticket
  • It takes a single click to start the timer
  • No need to stop before switching to another ticket

Backlinks to Freshdesk from TMetric

  • Each time entry contains a backlink to a Freshdesk ticket
  • Freshdesk projects are mapped to TMetric projects

Powerful Time Reports

  • See the time of your team in one place
  • Group, sort, and filter reports
  • Export time reports and invoice your clients

How to Use Time Tracking In Freshdesk

1. Locate timer button on a Freshdesk ticket

On the Tickets tab, select a required ticket. A dialog window opens, where you can view and edit the contents of the ticket. You will see the Start timer button on the upper right of the window.

Start timer Freshdesk

2. Start timer on a ticket

Click the Start timer button and TMetric will start recording your Freshdesk working time. Notice that the Start timer button changes to the Stop timer button and displays the time spent on the ticket.

If you are the account owner or assigned admin in TMetric and start the timer for the first time, TMetric pulls out from Freshdesk and adds to your TMetric account:

  • ticket name
  • ticket ID
  • project name

The corresponding time entry appears on the Time page in the TMetric web app. You can easily navigate back to the Freshdesk ticket simply by clicking the link icon next to the task name.

Time entry Freshdesk

3. Edit time entry, if necessary

A time entry with an external task can be edited. You can edit the name of the task and project without losing a link to the Freshdesk issue.

To disassociate the task from the Freshdesk ticket, click the cross icon next to the task name in the bottom right corner of the time entry editor.

4. View a time report

Reports show the time from different external systems, as well as the time entered manually in TMetric. 

Tasks summary report Freshdesk

TMetric is a great time tracking web app allowing to control your time and stay productive throughout the day!