UserEcho Time Tracking

TMetric is a free work time tracking web app for professionals and companies. It integrates with UserEcho and other widely used external web systems. Use TMetric to track time spent on tasks directly from UserEcho.

Below is the instructions on how to integrate TMetric with UserEcho. 

Preparing to track your work time in UserEcho

Let's setup TMetric so it can correctly capture your work time from UserEcho. 

1. Create TMetric account. It will take a few minutes.

2. Install one of the following TMetric browser extensions depending on a browser you prefer: 

3. (optional) After registration, you can also install a time tracking desktop app, so you could track your work activity in details.

Now when you are all set, you can proceed to track work time in UserEcho

Tracking time in UserEcho. How it works

Before explaining how it works, it is assumed that you already have an account in UserEcho and created a project in it.

When you create or open a ticket in UserEcho, you will see the TMetric Start timer button as shown in the screenshot below. 


Click the button, and TMetric will start recording your UserEcho working time. Notice that the Start timer button changes to the Stop timer button and displays the time spent on the ticket.  

If you have the status of Owner or Admin when first starting the timer for the ticket, TMetric pulls out from UserEcho the project name of the ticket and automatically creates a project with the same name in your TMetric account.  

The ticket appears on the Tracker page in the TMetric web app. 

The name, ID, and project of the issue are the same as in UserEcho. Navigate back to UserEcho simply by clicking the issue ID. When the ticket ID is too long, it is substituted with a reference link, as on the above picture.