Support Staff Time Tracking Software
Our awards
Keep your support team focused
TMetric can bring timelines of your team together on one screen. Now, you can see what applications your support team’s members are using. Identifying what apps distract your team helps find the way to address and solve the team distractions problem. Additionally, you can easily manage team performance right in the software for better management and results.
Get valuable insights into support process
Wondering why processing tickets is taking too much time? Label various support activities with tags for hassle-free tracking. With TMetric reports, you’ll see time spent on communication with customers and developers, problem solution, and additional research.
Ensure every second is accountable
In TMetric time tracker you can assign cost rates that are tied to the number of hours tracked by each support team member. Data compiled from careful tracking will help to manage accurate payrolling and estimate each member's effectiveness.
Easy paid time off tracking
With TMetric you can configure a flexible policy for your organization, efficiently manage your support team time off requests and correctly pay based on the actual time they worked.
Connect your support system
Support engineers should focus on customers and not on time tracking. TMetric browser extension embeds timer buttons into your support system UI. Now you track time spent on tickets in one click. TMetric integrates with Freshdesk, UserEcho, UserVoice, Zendesk and many more applications.
Used and trusted by 3000+ businesses in the world
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What they say about us
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TMetric: great time measuring tool
The desktop and web integration of TMetric means is very straightforward - really good UI. Desktop tracking enables to review work and allocate time accordingly if you forgot to track time. The reporting is very well done - nice looking reports that can compile various metric easily. Good for timesheets as well.
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Effective and Unintrusive
Its extremely simple and quick to use, and very much "out of your way" so you never have to think about it unless you are doing something weird (like walking away from your computer for days without stopping the time)
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Cost-effective and reliable time tracking
What do you like best? The basic features are sufficient. Time tracking, activities, and hashtags are simple and highly effective way to keep a log of the work. What do you dislike? Zero dislikes at the moment. All the basic features mentioned above are great.
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Meets my needs
I like that it automatically stops the current task when I start a new task. This prevents double counting time. It also adjusts other tasks to prevent overlaps if you adjust a task.
Check our reviews on following resources
Pricing
Business
Everything in Professional, plus:
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Apps and sites usage reports
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Screenshots capturing
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Payroll for employees
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Time-sync with Jira and QuickBooks
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Time Off Calendar
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Work Schedule
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Team Dashboard
Professional
Everything in Free, plus:
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Calendar integrations: Google, Outlook
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Billable rates and money tracking
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Budgeting for projects
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Invoicing
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Task management
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Activity levels for employees
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Apps and sites usage reports
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Screenshots capturing
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Client logins for access to reports
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Paid time off tracking
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Payroll for employees
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Time tracking permissions
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Time-sync with Jira and QuickBooks
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Time-sync with GitLab and Redmine
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Time Off Calendar
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Work Schedule
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Team Dashboard/Personal Dashboard
Free
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Time tracking
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Unlimited projects and clients
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Reporting
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Timer button in 50+ web apps
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Calendar integrations: Google, Outlook
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Billable rates and money tracking
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Budgeting for projects
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Invoicing
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Task management
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Activity levels for employees
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Apps and sites usage reports
-
Screenshots capturing
-
Client logins for access to reports
-
Paid time off tracking
-
Payroll for employees
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Time tracking permissions
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Time-sync with Jira and QuickBooks
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Time-sync with GitLab and Redmine
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Time Off Calendar
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Work Schedule
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Team Dashboard/Personal Dashboard
Check out detailed plan comparison