Connect your support system
Support engineers should focus on customers and not on time tracking. TMetric browser extension embeds timer buttons into your support system’s UI. Now you track time spent on tickets in one click. Due to a jumpstart list of TMetric integrations, Freshdesk, UserEcho, UserVoice, and Zendesk are supported.
Get valuable insights into support process
Wondering why processing tickets is taking too much time? Label various support activities with tags for hassle-free tracking. With TMetric reports, you’ll see time spent on communication with customers and developers, problem solution, and additional research.
Keep your support team focused
TMetric can bring timelines of your team together on one screen. Now, you can see what applications your support team’s members are using. Identifying what apps distract your team helps find the way to address and solve the team distractions problem.
To view all features explore feature table